Free standard delivery on orders over £49.99 to UK only. The normal minimum delivery charge is £3.49, heavy items have extra delivery charge (e.g. Harnesses etc). Option of next day delivery available to Mainland UK only. All next day delivery UK orders are dispatched by UKMail or City Link next day delivery To mainland UK Addresses. Cut off time for next day delivery is 12pm Monday to Thursday. Please note that if you place order on Friday for next day delivery before 12pm the delivery day would be Monday not Saturday. We do not deliver on Saturdays, Sundays or Bank Holidays.
Next Day Delivery service is Monday to Friday, no delivery will take place on bank holidays or weekends instead your order will arrive the next working day. Next day delivery is not a guaranteed service, but the delivery success rate enjoys 95% of orders arriving within one working day.
Chirstmas Posting Dates: UK Mainland Next Day Delivery - 20th December*
* Any orders placed after 12pm will not be dispatch by Next Day service instead we will dispatch the order by 1st Class Sign For with any gurantee for delivery before Christmas.
If you want Next Day Delivery to postcodes starting with IV, HS, KA27-28, KW1-17, PA17+, PH8-41, ZE, AB13, AB14, AB30-56 or Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25, please contact us for the charges.
All international orders to Europe, United States, Canada & Austraila etc are deliver by Royal Mail Normal Airmail or Tracked Airmail. Please select the right delivery charge for your country at the checkout. The estimated delivery times for international orders is from 3-14 working days. We will advise our international customers to choose Tracked Airmail postal service for secure and faster delivery of your order.
We try to dispatch within 24 hours of receiving orders Monday to Friday excluding bank holidays or weekends. All orders received after 12pm deadline will be processed on the following working day. We do not deliver or process orders on weekends or on bank holidays. For example place your order after 12pm on Friday and your order will be processed by us on the following Monday, Delivery days exclude weekends and bank holidays. Parcels or orders returned to us undelivered or refused will not be redeliver unless another delivery charge has been paid by the customer.
Returns & Refunds
If you are not happy with your purchase or there is a fault or defect with the item. You can return the item within 14 days of the receipt in its original packing and unused condition. Buyer will be responsible for the sending the item and return postage. We will issue refund after deducting the postage costs. For those orders with free delivery we will deduct 8% of total price as a postage cost. We pay postage costs to Royal Mail/Courier for sending your order to you and can not issue refund for postage costs.
However, if you like to exchange the item for a different size or colour, you can do so within 14 days of the purchase date. Please not that buyer will be responsible for returning the order and will have to pay delivery charge of £3.49 for us to send you the exchange or replacement order. For heavy/bulky items this charge would be £6.99
Please email before returning the items to us at firstname.lastname@example.org
Please Note: We do not accept returns for item, which are used or worn. So please make sure you ask for refund or exchange only if the item you are returning is in the same condition as it was sent.